FAQs

Need help?
We are always there for you

 

 

Q: How do I track my order?

A: Track your order status with your order number provided to you (please allow about 3 days after placing your orders for processing before shipment )
The link will be provided through your shipping confirmation email

Q: What payment method do you accept?
A: We accept PayPal,visa, MasterCard, American Express, Discover, Apple pay and google pay where applicable(Contact customer service)

Q: I forgot to provide the code for my discount?
A: We are sorry about that but unfortunately nothing can be done about it once your order has been place  so kindly use it in your next order.

Q: I placed an order but didn’t receive a confirmation email?
A: If you placed an order but didn’t receive a confirmation email from us then please check your spam folder or the email might have been spelt wrongly

Q: I need an item but it’s out of stock?
A: Oops Sorry about that. Simply click “notify me when restocked “ button on the item’s page and you will get a notification immediately the item is restocked

Q: How do I know if my order is shipped?
A: You will receive an automatic confirmation email immediately you place your order and you will receive an once your order has been processed and shipped. Kindly visit our shipping policy to view processed times and shipping 

Q: Do you ship internationally?
A: Yes please. Kindly check our shipping policy for processing times and shipping days

Q: Do you refund shipping fees?
A: Shipping fees are non-refundable unless you received a damaged item. All damaged items must be shown through pictures and emailed to our customer service 

Q: Unhappy with an item, want to return. 
A: Please check our return policy 

Q: Can I exchange an item?
A: Currently we do not accept exchange 

Q: How do I unsubscribe from emails and newsletters?
A: So sad to see you go. Kindly hit the unsubscribe button at the end of your page 

Q: What do I do if I forget my password?
A: No big deal. Kindly hit the forgot password on your page and reset your password. It’s as easy as that.

Q: Is my privacy and personal information secured at your website?
A: No need to fear. Shopping on our website is always safe. Please visit our privacy policy.

Did this help? Still need help? 

Contact our customer service. 
We are available 24/7
Thank you for understanding.